Refund Policy

We want this to be simple and honored exactly as written. Below is how refunds work for every paid Service on this Site. If anything here is unclear, email support@theburnoutpodcasts.com before you buy.

One-Time Sessions & Single-Session Intensives

Applies to: Pattern Audit, The Clarity Deep Dive, single-session relationship coaching, and similar one-time bookings.

• Full refund if you cancel at least 48 hours before your scheduled session.
• Cancellations inside 48 hours may be rescheduled once, free of charge, but are not refunded.
• No-shows are not refunded.
• If we need to cancel or fail to deliver a session, you receive a full refund or a free make-up session, your choice.

Multi-Session & Multi-Month Coaching Packages

Applies to: The Untangling, The Untangling Extended, The Full Reset, and equivalent multi-month 1:1 packages, which are billed monthly rather than collected as a single upfront payment.

• You are billed once per month for each active month of the package, not for the full package upfront.
• You may cancel anytime before your next monthly billing date to stop future charges — see how to cancel below.
• The current month's payment is non-refundable once that month's sessions have been scheduled, but any session in that month you haven't yet used will still be honored through the end of the paid month.
• No refunds for no-shows within a paid month.

Inner Circle Mastermind

• Your seat deposit is fully refundable up to 7 days before your cohort's start date.
• Once a cohort starts, seat payments are non-refundable, reflecting the limited, hand-selected cohort size.
• Where Mastermind is billed monthly across a cohort term, the same monthly cancellation terms above apply.

Premium Audio Subscription

• Monthly and annual Premium Audio subscriptions can be cancelled at any time.
• Cancelling stops future renewals; you keep access through the end of the period you already paid for.
• We do not provide prorated refunds for unused time in an active billing period, except where content was inaccessible due to a verified technical failure on our end — email us and we'll make it right.

Buy Me a Coffee Support Payments

Support payments made through Buy Me a Coffee are voluntary, fixed-amount contributions, are non-refundable, and are governed by Buy Me a Coffee's own terms and refund practices, not ours.

How to Cancel a Subscription

You can cancel any active subscription yourself, in one step, from your account — no phone call or back-and-forth required:

1. Log in at My Account.
2. Click Manage Subscription next to the active plan you want to cancel.
3. Confirm cancellation in the secure billing screen. You'll get an emailed confirmation immediately.

If you ever have trouble with this, email support@theburnoutpodcasts.com and we'll cancel it for you within one business day.

How to Request a Refund

Email support@theburnoutpodcasts.com with your name, the email used at checkout, and the order or session date. Approved refunds are issued to your original payment method within 5–10 business days.

Chargebacks

If something's wrong, please contact us first — we'll resolve it quickly and honor this policy exactly as written. Filing a chargeback before reaching out delays resolution on both sides.